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Statewide Reference Resource Center, 2013 - 2014

The Statewide Reference Resource Center (SRRC) provides
quality reference services, online databases and electronic resources
to everyone in Rhode Island.

The SRRC takes questions via email, online chat and over the telephone and provides the online learning experience of AskRI ranging from homework help through language learning as well as scholarly, literary and consumer research. AskRI is accessible from home, office, Internet café or wherever an online connection can be made.

Section 29-6-9 of the Rhode Island General Laws establishes the SRRC as a grant program managed by the Office of Library and Information Services and awarded biennially on a competitive basis to a RI public library. OLIS offers two SRRC grant opportunities, one for operations and one for reference services. OLIS manages online resource licensing and negotiation of electronic resource contracts in-house based upon recommendations of the AskRI advisory group.

OLIS is pleased to announce that for state fiscal year 2013 (July 1, 2012 - June 30, 2013), the grants for Operations and Reference Services were awarded to the Providence Community Library, with the option for OLIS to renew the contract through fiscal year 2014.



The Providence Community Library will provide technical support for statewide online electronic resources, the portal to access those resources, marketing and publicity for the portal and its resources, and education for library staff and the general public on the use of portal resources. Services include the following:

  • Technical support for online databases and electronic resources
  • AskRI portal and website services
  • Marketing and publicity for libraries, schools and the general public
  • Education for library staff, school staff and the general public

View the complete 2013-2014 SRRC Operations Contract [pdf] (contract includes the RFP and PCL's proposal).

Reference Services

The Providence Community Library will provide reference services to all Rhode Islanders and Rhode Island libraries. Services will be available via the AskRI website a minimum of 60 hours a week, with services available at least six days a week:

  • Email reference services
  • Chat reference services
  • Phone reference service through a dedicated phone line

In addition, the Providence Community Library will:

  • Develop online reference resources for the AskRI website
  • Fill subject requests from Library of Rhode Island (LORI) members

View the complete 2013-2014 SRRC Reference Services Contract [pdf] (contract includes the RFP and PCL's proposal).


Statewide Reference Resource Center 2013-2014
Grants & Funding Amount Total
1. SRRC Operations Grant (PCL)   $224,344
Salaries and Benefits $146,944  
Supplies $5,000  
Other Costs (equipment, travel, advertising & PR) $37,600  
Contracted Services (design, marketing) $34,800  
2. SRRC Reference Services Grant (PCL)   $100,000
Salaries and Benefits $100,000  
Database Contracts (OLIS, State & Federal Funds)   $804,693


May 21, 2012