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SRRC Contract Renewed with Providence Community Library

[August 22, 2013] - The Rhode Island Office of Library and Information Services is pleased to announce that the agreements with the Providence Community Library for funding the Statewide Reference Resource Center have been extended for Fiscal Year 2014. The Providence Community Library was selected from responses to an RFP issued by the Office of Library and Information Services in January 2012; the RFP is issued on a biennial basis. The agreements include technical support for online databases and the AskRI portal, and online virtual reference services. The Office of Library and Information Services manages database licensing and payments.

The 2014 Contract continues support for subscriptions to online services that are available via AskRI.org, the online portal for the Statewide Reference Resource Center. The services include:

  • AtoZdatabases provide access to 30 million US businesses and 220 million residents, along with access to 2 million new businesses and 200,000 new movers. AtoZdatabases are both a reference and marketing tool.
  • EBSCO databases are provided through a cooperative purchase with Ocean State Libraries (OSL). In 2014, this co-purchase adds statewide access for Biography Collection Complete, Literary Reference Center, Novelist and Points of View. In addition, HELIN will continue to enjoy access to databases they have received through the cooperative license agreement developed with EBSCO, SRRC, OLIS, HELIN and OSL. HELIN cardholders can access these resources by inputting their OSL library barcode. As of 2011, EBSCO databases are available via geographic authentication; it is not necessary to enter a zip code or library bar code to access EBSCO databases available via AskRI. In August 2013, OLIS added Consumer Health Complete to the EBSCO databases available statewide for fiscal year 2014.
  • HeritageQuest provides access to geneaology resources.
  • Learning Express test preparation and online tutorials. Learning Express will roll out a new interface in September 2013; users of Learning Express will need to create new accounts, though you can use the same account login. Previous and ongoing tests, courses and ebooks will not transfer to the new interface. Users should finish up with any courses and tutorials they have started in the old interface by September 30, 2013; the old interface will be discontinued at that time.
  • Mango Languages online language learning. Mango now offers over 60 languages and 17 ESL courses.
  • Tutor.com, which powers HomeworkHelp RI and the Career Resource Center for job-seekers. HomeworkHelp provides one on one tutoring in English, math, science and social studies along with the ProofPoint writing assistance center for students in elementary school through early college. The Career Resource Center includes one-on-one assistance with resume and test preparation, including GED and Citizenship tests. Standardized test preparation is also now available for all students. In addition, the 24/7 Skills Center Resource Library for both services provides access to thousands of worksheets, study guides, tutorials and other learning resources. Tutor's new platform on HTML 5 now allows seamless access from mobile devices, as well as standard computers.
  • World Book includes specialized encyclopedias for elementary, middle, high school and college students as well as two Spanish Language Encylopedias: Enciclopedia Estudiantil Hallazgos for elementary school students and Hispanica Saber, a complete Spanish language encyclopedia. Also included are three Digital Libraries: Living Green, Early Peoples, and Inventions and Discoveries. Dramatic Learning provides modularized units of readers theatre for classrooms and libraries, and Early World of Learning offers resources for young learners. World Book continues to serve differentiated learners with Discover and has added translation and read-aloud features to all English language World Book encyclopedias. World Book encyclopedias have been redesigned in HTML 5 to be compatible with all mobile devices.

Funding for these databases is provided by the State of Rhode Island and the Institute for Museum and Library Services. Ocean State Libraries also contributes funding for EBSCO databases and AtoZdatabases.

Under the 2014 contract, the Statewide Reference Resource Center will continue to provide online (email and chat) reference services for all Rhode Island residents via AskRI, along with traditional telephone reference services. It will also continue to serve Rhode Island libraries by responding to reference questions via telephone, email and interlibrary loan (ILL) Subject Requests.

Statewide Reference Resource Center Services are available via AskRI and telephone six days a week: Monday and Tuesday 9:30 am - 9:00 pm, Wednesday 9:30 am - 6:00 pm, Thursday, Friday and Saturday 9:30 am - 6:00 pm.

The AskRI website also includes information about promotional materials, links to vendor tutorials and specific information for linking to statewide resources from library websites. Visit the Librarians Resource Center by following the "For Librarians" tab on the new AskRI website.

tutor.com logo    world book logo

EBSCOhost   HeritageQuest


Providence Community Library serves as the Statewide Reference Resource Center with state funding provided via the Office of Library and Information Services. The goal of the program is to provide quality reference services to all LORI member libraries and to all residents of Rhode Island. State funding for the SRRC in FY2013 is $1,012,378 with additional funding for databases provided by the Institute for Museum and Library Services and Ocean State Libraries (EBSCO databases). View the 2013 contract.